I debated about even posting this update because it was so lame. By now I've paid for and rode all the buses I was referring to in the earlier posts, but about a week ago I got a (terrible!) letter from Greyhound regarding my complaint (from what, almost two months ago?)
The letter didn't even make sense, and seemed to be a bunch of cut and paste responses from other letters, and never really addressed the specific concerns I had.
Yet another fail for Greyhound. Meh.